How to Report Unfair Play in Travel Town

Keeping our community fun and fair is a team effort. If you see something that breaks the rules, here’s exactly what to do.

The developers of Travel Town work hard to create a fun, safe, and fair gaming environment for every single player. The vast majority of players are here to have a good time and enjoy the game as intended. However, you may occasionally encounter a player or an activity that seems to go against the rules. When that happens, you have the power to help keep the community great by reporting it.

This guide will explain what kind of behavior is worth reporting and the exact steps you should take to notify the support team effectively.

What Kind of Behavior Should You Report?

While Travel Town is primarily a solo game, its social features, like card trading and leaderboards, can sometimes be where you notice unusual activity. "Unfair play" can cover a few different things. You should consider making a report if you notice:

• Suspiciously Fast Progress: Players who appear to be using hacks or unauthorized cheats to gain an unfair advantage in events or on leaderboards.
• Inappropriate Player Names: Usernames that are offensive, hateful, or explicit.
• Scamming or Unfair Trading: This often happens in outside communities (like on Facebook), but if you encounter someone trying to scam players out of cards, it's worth noting.
• Abusive Language: Any harassment or abuse you encounter in official Travel Town community spaces.

By reporting these issues, you help the developers identify and take action against players who are violating the game's Terms & Conditions and ruining the fun for everyone else.

The Best Way to Make a Report

The only way to officially report a player is by contacting the Travel Town Support Team directly through the game. To make your report as effective as possible, you need to provide clear and detailed information.

What Information You Will Need

Before you contact support, try to gather the following evidence:

• The Player's Exact Username: Write down the name with the exact spelling and any special characters if possible.
• A Clear Description of the Issue: Explain what you saw and why you believe it's unfair play. Be as specific as you can.
• Screenshots as Proof: This is the most important part. A picture is worth a thousand words. Take a screenshot of the leaderboard, the player's name, the offensive chat message, or any other evidence you have. A report with a screenshot is much more likely to result in action.

A Step-by-Step Guide to Contacting Support

1. Open the Travel Town game.
2. Go to the Settings menu (the gear icon ⚙️, usually in a corner of the screen).
3. Look for a button that says "Support," "Help," or "Contact Us."
4. Follow the prompts to start a new conversation or submit a ticket.
5. In your message, provide all the information you gathered. Be polite and clear.
6. Attach your screenshot(s) to the message.
7. Send your report.

What Happens After You Report Someone?

Once you've sent your report, the support team will review the information and investigate the claim. It's important to understand that due to privacy policies, you will likely not receive a direct update on the action taken against the other player. But don't be discouraged! Your report is incredibly valuable and has been logged. Every report helps the team build a case and maintain a healthy game environment.

Thank you for taking the time to help keep Travel Town a safe and enjoyable space for the entire community!